Service Plan for Water Dispenser Repair and Maintenance
This Service Plan (“the Plan”) is entered into on [Date] between [Customer Name] (“the Customer”) and [Service Provider Name] (“the Service Provider”). The Plan outlines the terms and conditions for the repair and maintenance services of the water dispenser located at [Customer Address].
1. Scope of Services:
The Service Provider agrees to provide regular repair and maintenance services for the water dispenser owned by the Customer. The services covered under this Plan include:
a) Routine Maintenance: The Service Provider will conduct regular maintenance visits to inspect, clean, and optimize the water dispenser’s performance.
b) Filter Replacement: The Plan includes the replacement of water filters at recommended intervals to ensure the dispenser delivers clean and safe drinking water.
c) Component Inspection and Repair: The Service Provider will inspect all dispenser components and promptly repair or replace any faulty parts to maintain proper functionality.
2. Service Frequency:
The Service Provider will provide maintenance services [specify frequency, e.g., quarterly, bi-annually] or as agreed upon by both parties. The Customer will be informed of the scheduled service visits in advance.
3. Service Charges:
The Customer agrees to pay a fixed fee of [specify amount] for each maintenance visit. This fee covers routine maintenance, filter replacement, and basic repairs. Additional charges may apply for any replacement parts that are not covered under the manufacturer’s warranty.
4. Emergency Repairs:
In the event of a malfunction or breakdown requiring immediate attention, the Customer shall notify the Service Provider promptly. The Service Provider will make reasonable efforts to provide emergency repair services within [specify time frame] of receiving the notification.
5. Exclusions:
The Plan does not cover damages caused by negligence, misuse, accidents, or acts of nature. Any repairs or replacements necessitated by such events will be subject to additional charges.
6. Termination:
Either party may terminate this Service Plan by providing written notice to the other party. In the event of termination, any remaining service fees shall be refunded to the Customer on a pro-rata basis.
7. Liability:
The Service Provider shall not be held liable for any damages or losses arising from the use of the water dispenser or its failure to operate correctly, except to the extent of any repair or replacement covered under this Plan.
8. Warranty:
The Service Provider warrants that all repair and replacement work performed under this Plan will be carried out in a professional and workmanlike manner. The replaced parts will be covered by a warranty for [specify warranty period, e.g., 90 days] from the date of installation.
9. Governing Law:
This Service Plan shall be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of laws principles.
10. Entire Agreement:
This Service Plan constitutes the entire agreement between the Customer and the Service Provider and supersedes all prior understandings, agreements, or representations, whether written or oral.
In witness whereof, the parties hereto have executed this Service Plan as of the date first above written.
[Customer Name] [Service Provider Name] [Customer Signature] [Service Provider Signature]
CHECKLIST
Water Dispenser Repair and Maintenance Service Plan Checklist
This checklist is designed to ensure comprehensive and systematic repair and maintenance of water dispensers. The Service Provider should use this checklist during each maintenance visit to inspect, clean, and optimize the water dispenser’s performance. It helps to identify any issues and perform necessary repairs promptly.
1. Exterior Inspection:
- Check the overall condition of the water dispenser, including any visible damages or signs of wear and tear.
- Inspect the exterior surfaces for cleanliness and wipe down with a mild detergent if necessary.
2. Water Supply System:
- Verify the water supply connections and hoses for leaks or loose fittings.
- Ensure the water inlet valve is functioning correctly and replace if needed.
- Check for any clogs in the water lines and clear them if necessary.
3. Filtration System:
- Inspect and replace the water filters according to the manufacturer’s guidelines.
- Check the filter housing for any signs of leakage and address any issues.
4. Cooling System:
- Ensure the refrigeration system is functioning properly and maintaining the desired water temperature.
- Check the condenser coils for dust and debris and clean if necessary to optimize cooling efficiency.
5. Hot Water System (If applicable):
- Verify the hot water heating element or tank for proper functioning.
- Check the temperature control settings and adjust if needed to ensure safe hot water dispensing.
6. Dispensing Mechanism:
- Test the dispensing buttons or levers for smooth operation and responsiveness.
- Inspect the dispensing nozzles for any blockages and clean as required.
7. Drip Tray and Drainage:
- Remove and clean the drip tray to prevent bacterial growth and ensure proper drainage.
8. Electrical Components:
- Inspect the power cord and plug for any signs of damage or wear and replace if necessary.
- Check the electrical connections and wirings for any loose connections or exposed wires.
9. Compressor (For compressor-based units):
- Ensure the compressor is running smoothly and not making excessive noise.
- Check the compressor’s temperature and pressure levels within the appropriate range.
10. Sanitization and Disinfection:
- Thoroughly clean and sanitize all accessible parts of the water dispenser.
- Use food-grade, non-toxic cleaning agents to ensure safe drinking water.
11. Calibration and Adjustment:
- Calibrate any electronic components, such as temperature controls, to ensure accurate readings.
12. General Maintenance:
- Lubricate moving parts, such as dispensing levers or buttons, to ensure smooth operation.
- Tighten any loose screws or bolts that may affect the dispenser’s stability.
13. Documentation:
- Keep detailed records of the inspection findings, maintenance performed, and any repairs made.
- Provide the customer with a maintenance report and inform them of any identified issues that require further attention.
Note: This checklist is a general guideline, and specific maintenance tasks may vary depending on the water dispenser’s type and model. The Service Provider should always refer to the manufacturer’s guidelines and specifications for detailed maintenance instructions.
