Privacy Policy for Nairobi Repair Center
Nairobi Repair Center (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our services, including appliance repair services, and use our website and any other platforms associated with our services.
By using our services or visiting our website, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you engage with our services:
- Personal Identification Information: Name, address, email address, phone number, and other contact details.
- Service-Related Information: Details about the appliance(s) you need repaired, including brand, model, and the issue you are experiencing.
- Payment Information: Credit card or other payment details used for billing purposes (secured via third-party payment processors).
- Technical Information: Information about your device, browser, IP address, and browsing behavior when you visit our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide services: To schedule, perform, and manage appliance repair services, including customer support.
- To communicate with you: To send service updates, quotes, invoices, and other important communications related to your service requests.
- To process payments: To facilitate billing and payments for services rendered.
- To improve our services: To enhance our website and service offerings based on your feedback and usage patterns.
- For legal and regulatory purposes: To comply with applicable laws, regulations, and legal processes.
3. How We Protect Your Information
We take reasonable security measures to protect your personal information, including:
- Implementing encryption and secure server technology for payment information.
- Restricting access to your personal data to authorized personnel only.
- Regularly reviewing our systems for security vulnerabilities.
However, please note that no data transmission over the internet or storage system can be guaranteed 100% secure. While we strive to protect your personal information, we cannot ensure the absolute security of any information you transmit to us.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties for the following purposes:
- Service Providers: We may share your information with companies or contractors who assist us in providing our services, such as payment processors or repair parts suppliers.
- Legal Compliance: We may disclose your information if required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files that are stored on your device to help us identify your browser and capture certain usage information. You can choose to disable cookies in your browser settings, but this may affect your experience on our website.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can update or correct any inaccuracies in the personal data we have about you.
- Deletion: You may request that we delete your personal information, subject to legal obligations or retention requirements.
- Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us at [email address].
7. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
Nairobi Repair Center reserves the right to update or change this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on our website with the revised effective date. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Nairobi Repair Center
Phone: [0770029959]
Email: [info@nairobirepair.co.ke]
Address: [Westlands, Nairobi Kenya]
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal information as described